PUTRI, D.; R, C. S.; PRAMUDITA, A.; SKEPY, S. N. A.; CAROLINA, A.; HIDAYAT, R. Strategi Customer Relationship Management (CRM) Dalam Meningkatkan Retensi Pelanggan Pada Bisnis Ritel Modern. Business and Investment Review, [S. l.], v. 4, n. 1, 2026. DOI: 10.61292/birev.232. Disponível em: https://lgdpublishing.org/index.php/birev/article/view/232. Acesso em: 21 jan. 2026.