Abstract
This research aims to analyze the Segmenting, Targeting, and Positioning (STP) based marketing strategy for Candyco_id, a handmade knitting craft business in Malang City. This research uses a qualitative method with a case study approach to deeply explore the experiences of business owners thru interviews, observations, and an examination of marketing activities. The research findings indicate that the application of STP at Candyco_id evolved naturally and adaptively, influenced by direct interaction with consumers and social media trends. Market segmentation is formed based on demographic, geographic, psychographic, and behavioral characteristics, with gift-giving motives and a unique preference for handmade products being dominant. The targeting is directed toward students as the primary segment, with expansion thru digital marketing reaching consumers outside the region and potentially entering international markets. Positioning is built thru the differentiation of custom services, quality craftsmanship, and storytelling that strengthens the emotional value of the product. The challenges faced include price wars, which highlight the need for consumer education about the value of craftsmanship. Overall, this research confirms that the STP strategy plays an important role in strengthening the competitiveness of handmade creative MSMEs and can serve as a reference for developing marketing strategies in similar sectors.
References
- Ananda, A. D., & Susilowati, D. (n.d.). Pengembangan usaha mikro kecil dan menengah (umkm) berbasis industri kreatif di kota malang. X, 120–142.
- B, E. S., & Amalia, A. (2022). Storytelling in the Management of Artisan Brand ’ s Marketing Communications. Atlantis Press SARL. https://doi.org/10.2991/978-2-494069-65-7
- BPS, K. M. (2022). Jumlah Usaha Mikro Kecil Menengah (UMKM) menurut Kecamatan di Kota Malang.
- Fuchs, C., Schreier, M., & Osselaer, S. M. J. Van. (2015). The Handmade Effect : What ’ s Love Got to Do with It ? 2429(Barber 2013). https://doi.org/10.1509/jm.14.0018
- Herliana, S., Lantu, D. C., Rosmiati, M., Chaerudin, R., & Lawiyah, N. (2022). Analysis of Potential Of Indonesian Craft Exports. 18(11), 1317–1325.
- Howkins, J. (2013). The creative economy: How people make money from ideas (Rev. ed.). Penguin.
- Kalam, K. K. (2020). Market Segmentation , Targeting and Positioning Strategy Adaptation for the Global Business of Vodafone Telecommunication Company. IV(Vi), 427–430.
- Kotler & Armstrong, P. & G. (2010). Principles of Marketing (thirteen). Prentice Hall. New Jersey.
- Kotler, P. (2003). Manajemen Pemasaran. Indeks.
- Kotler, P., Armstrong, G., & Opresnik, M. O. (2016). Marketing: An Introduction 13.
- Lemon, K. N., & Verhoef, P. C. (2016). Understanding Customer Experience Throughout the Customer Journey. 80(November), 69–96. https://doi.org/10.1509/jm.15.0420
- Lőrincz, K., Banász, Z., & Csapó, J. (2023). Exploring consumer behaviour based on handicraft and creative programmes in Hungary. 1656. https://doi.org/10.1080/10371656.2023.2233779
- Lupiyoadi, R., & A.Hamdani. (2006). Manajemen Pemasaran Jasa Edisi 2. Salemba Empat.
- Luthfiandana, R., Barus, G. A., Nuraeni, N., & Yanthy, S. (2024). Marketing Strategy : Segmenting , Targeting , and Positioning for Digital Business ( Literature Review ). 2(1), 11–22.
- Mahmudah, N., & Munawar, R. A. H. (2024). Strategi Pengembangan UMKM Berbasis Ekonomi Kreatif dalam Meningkatkan Pendapatan Masyarakat Perspektif Ekonomi Islam. 5(1), 10–17.
- malangkota.bps.go.id. (2022). Jumlah Usaha Mikro Kecil Menengah (UMKM) Kuliner Menurut Kecamatan di Kota Malang (Unit). Malangkota.Bps.Go.Id.
- Musa, M. I. (2019). Analysis of Segmentation , Targeting , and Positioning in the Hospitality Sector : The Case of Paputo Beach Café. 8(4), 1–20.
- Nicolaides, A. (2008). SERVICE QUALITY , EMPOWERMENT AND ETHICS IN THE SOUTH AFRICAN HOSPITALITY AND TOURISM INDUSTRY AND THE ROAD AHEAD USING ISO9000 / 1 by. December, 1–231.
- Shobaruddin, M. (2020). Strategi pengembangan Usaha Mikro Kecil Menengah ( UMKM ) di Kota Malang melalui literasi informasi. 8(2), 151–170.
- Tang, R., Cui, X., & Inoue, Y. (2025). Relationship Between Visual Marketing Elements and Consumer Satisfaction. 1–26.
- Varadarajan, R. (2010). Strategic marketing and marketing strategy : domain , definition , fundamental issues and foundational premises. 119–140. https://doi.org/10.1007/s11747-009-0176-7
- Wijaya, D. D. R., & Daulay, S. R. (2025). STRATEGI PEMASARAN BERBASIS SEGMENTASI : 3(2), 464–478.
- Zinkhan, M. (1994). An overview of marketing and planning. 8116(93).